Product Descriptions
Please note that although we work very hard to ensure colour representation is accurate on our website, however there may be a slight variance depending on how your monitor is set up.
Items out of stock
We regularly update our website to ensue we only show items in stock, however, if an item you have ordered is out of stock we will advise you within one working day by email or telephone and also tell you when the item will be in stock. You can then decide if you want to put the item on back-order or cancel your order.
Payment Information
The Knitting Hut uses Paypal to manage payments so you can be assured that payments are secure. Paypal will also calculate currency changes if you are not visiting us from the UK. If you are visiting us from outside the EU, there will be no charge for VAT. Your order will be accepted on receipt of payment and a confirmation email will be sent to you detailing the dispatch date.
Sending your order
UK orders will be sent via Royal Mail First Class post Recorded Delivery which will require a signature on receipt. International orders will also be dispatched using a sign for service so please bear this in mind when giving your delivery address. Postage cost is dependent on the total order value and orders over £75 will be sent with free postage.
We always aim to dispatch your order on the working day it is received, although occasionally this may not be possible. If you are concerned about your order, please contact us at any time.
Returns
You have the right to cancel your order within 7 days of receipt. You must contact us in writing or email to inform us and return the goods to us in the original packaging and in the condition they were supplied within 10 days of receipt, together with a copy or your original invoice. You are responsible for return postage costs. Plesae package your items carefully to avoid damage and return by Recorded Delivery as proof of postage is not proof of receipt.
We will then issue a refund in the same form of payment used for purchase within 30 days following receipt of the goods. Original postage costs will not be refunded. If a package as returned to us as undeliverable or a delivery is refused, original postage costs will not be refunded. All undeliverable or refused orders will be treated as a customer return and our Returns Policy will apply.
Damaged Items
If part or all your order is damaged in transit, you must notify us in writing or by email within 7 days of receipt and we will re-send your order on receipt of the damaged goods at no extra cost to you. Please include a description of the damage together with a copy of the original invoice.
Exchanges
If you need to exchange any item of your order you must notify us within 7 days of receipt and return the goods to us, together with a cheque/postal order for £3 to cover costs incurred by us.
